Returns, refunds and exchanges

Kboom Embroidery · Updated 29 October 2026

Faulty products and consumer guarantees

We accept returns for faulty products. If your item is damaged, incorrect, not as described or otherwise fails to meet an applicable consumer guarantee, contact us so we can assess the problem and arrange the appropriate remedy. For a major failure, you may choose a refund or replacement. For a minor problem, we may repair the item within a reasonable time; other remedies apply if it cannot be resolved as required by law.

Nothing in this policy excludes, restricts or modifies your rights under the Australian Consumer Law. These rights also apply to custom embroidered, printed and personalised products. We do not impose a fixed reporting deadline that limits statutory rights.

Change-of-mind refunds

We do not offer refunds simply because you change your mind or choose the wrong size, colour or design. This does not affect remedies for faulty, incorrect or misdescribed products.

Size exchanges for plain garments

We accept size exchanges for eligible plain, non-personalised garments. Items must be unworn, unwashed and in their original condition with tags attached. Contact us with your order details and requested size before returning an item so we can confirm eligibility, stock availability and return arrangements. Where there is no fault or error by Kboom, you cover return postage and any agreed delivery charge for the replacement; these costs will be confirmed before the exchange proceeds.

Custom embroidered, printed and personalised items

Products with logos, embroidery, printing or personalisation cannot be returned or exchanged for change of mind, incorrect size or a different design after decoration. Please check garment sizes, colours, artwork, spelling and placement before approving your order. If we made an error or the product fails a consumer guarantee, contact us for an appropriate remedy.

How to request a return or exchange

Email kboomembroidery@gmail.com or call 0499 507 265. Include your order number or other proof of purchase, a description of the issue and photographs where useful. Please contact us before posting items so we can provide return instructions. You may also arrange an in-person return at 5 Alfa Court, Pakenham VIC 3810.

Return costs and refunds

If a fault or other consumer-guarantee failure is confirmed, we reimburse reasonable return costs. Keep your postage receipt. Approved refunds are made to the original payment method where possible; bank processing times may vary. Contact us for an update on an assessment, exchange or refund.